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According to the ACAC Code of Conduct, when should confidential information be released?

  1. Only when receiving a subpoena.

  2. Only after the statute of limitations runs out.

  3. Never.

  4. When asked by building occupants impacted by potential problems.

The correct answer is: Only when receiving a subpoena.

Confidential information should be released only when receiving a subpoena because this legal order mandates the disclosure of information that is otherwise protected. The ACAC Code of Conduct emphasizes the importance of maintaining confidentiality, which is foundational to building trust between professionals and clients. A subpoena acts as a formal requirement when a court deems that disclosure is necessary for legal proceedings, thereby providing a legitimate, legal basis for overriding the otherwise strict confidentiality obligations. In contrast, the other options do not align with the ACAC Code of Conduct. Releasing information only after the statute of limitations runs out is not a standard practice as confidentiality is meant to be preserved regardless of time unless legally compelled. Stating that confidential information should never be released contradicts the specific legal circumstances where it must be disclosed. Similarly, allowing building occupants to request information undermines the established protocols for confidentiality, as sensitive information may not be appropriately released without legal endorsement or a presenting need tied to regulatory frameworks.